Privacy Policy
Effective Date: 04/03/2025
At Vestra Link ("we," "our," or "us"), we value the privacy of our clients and users and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the personal information that we gather when you use our Google Reviews management services ("Service"). By accessing or using our Service, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information in connection with your use of our Service:
Personal Information: When you sign up for our Service, we may collect your name, email address, phone number, business name, and other contact information necessary to provide our services.Account Information: If you create an account or subscribe to our Service, we collect login credentials, payment information, and account preferences. Google Reviews Data: We may collect data related to your Google Business Profile, including customer reviews, ratings, and feedback that is publicly available on Google. We may also access information such as your Google My Business account information to assist with review management.Usage Data: We may collect information about how you interact with our Service, such as pages visited, features used, and device information (e.g., IP address, browser type, operating system, and location).
2. How We Use Your Information
We use the information we collect to:
Provide, manage, and improve our Google Reviews management Service.Assist with review monitoring, responding, and reporting. Communicate with you regarding account-related matters, updates to our Service, and marketing promotions. Process payments and billing for services rendered.Respond to inquiries and customer support requests. Ensure the security of our systems and services. Comply with legal and regulatory obligations.
3. Sharing Your Information
We may share your personal information in the following circumstances:
With Service Providers: We may share your data with trusted third-party service providers who assist in providing our Service, including payment processors, hosting services, and customer support platforms. These providers are obligated to maintain the confidentiality of your information and are only authorized to use your information to perform services on our behalf.With Google: As part of the review management process, we may interact with Google on your behalf. This may include sending requests to Google, managing your Google Business Profile, and analyzing Google review data. However, we will not disclose your sensitive data to Google beyond what is necessary for the purpose of the Service. For Legal Purposes: We may disclose your personal information if required to do so by law or in response to valid legal requests (e.g., subpoenas, court orders, or government investigations). In the Event of a Business Transaction: If our business undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you if this happens and update this Privacy Policy accordingly.
4. Data Retention
We retain your personal information as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. If you no longer wish to receive our services, we will delete or anonymise your personal data within a reasonable period, unless retention is required for legal or operational reasons.
5. Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no data transmission or storage system is completely secure. While we strive to protect your information, we cannot guarantee the absolute security of your data.
6. Your Rights and Choices
You have the following rights regarding your personal data:
Access: You can request access to the personal information we hold about you. Correction: You can request that we correct any inaccurate or incomplete personal information. Deletion: You can request the deletion of your personal information, subject to applicable legal and contractual obligations.Opt-Out: You can opt out of marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.
To exercise these rights, please contact us at [email protected].
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience when using our Service. These technologies help us analyze website traffic, improve user experience, and deliver targeted advertising. You can manage cookie preferences through your browser settings.
For more information about how we use cookies, please refer to our Cookie Policy [if applicable].
8. Third-Party Links
Our Service may contain links to third-party websites or services, including Google-related services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and update the effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:
Vestra Link
This Privacy Policy is intended to provide clarity on how we handle personal information related to our Google Reviews management services. It’s essential to tailor this document further to your business practices and any specific legal requirements that may apply.
